Elite Hive

Privacy Policy

Last updated: March 2, 2026

Elite Hive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information on our professional income infrastructure platform.

1. Information We Collect

Creator Account Data

To operate your professional account, we collect essential business information: your name, email, M-Pesa phone number, content category, and county. This data is mandatory for account activation and processing payouts.

Financial Data

We process data related to fan contributions and creator payouts, including transaction amounts, timestamps, and M-Pesa confirmation details. We do not store or have access to sensitive payment credentials like your M-Pesa PIN.

Technical & Usage Data

We collect data about your interactions with the platform, such as feature usage and performance metrics, to improve our services, optimize your experience, and identify potential technical issues.

2. How We Use Your Information

Your data is used exclusively to power and improve the Elite Hive infrastructure:

  • To provide, operate, and maintain our core services.
  • To process all financial transactions, including fan contributions and creator payouts.
  • To improve, personalize, and expand the platform's features and business tools.
  • To communicate with you regarding your account, support requests, and important platform updates.
  • To prevent fraud and maintain the security and integrity of the platform for all users.

3. Information Sharing Policy

We do not sell your personal data. We only share information with critical, vetted third-party service providers for essential business functions:

  • **Payment Processors (Safaricom M-Pesa):** To securely facilitate all contributions and payouts.
  • **Cloud Infrastructure Providers (Google Cloud):** To securely host our platform and your data.

These partners are contractually obligated to protect your data and are strictly prohibited from using it for any other purpose.

4. Data Security & Protection

We employ a multi-layered security strategy, including data encryption, strict access controls, and regular security audits to protect your data. Your account's financial and personal information is treated with the highest level of confidentiality and technical protection.

5. Safety & Fraud Prevention

Our systems actively monitor for fraudulent activity to protect both creators and fans. We use automated tools to flag suspicious transactions and account behavior. To protect the financial integrity of the ecosystem, we may temporarily suspend account functions and contact you to verify your identity if we detect a security risk.

6. Your Data Rights & Controls

You have full control over your personal data. Through your dashboard settings, you can access and update your information. For account deletion or other data-related requests, please contact our support team for assistance.